Refund policy
Refund & Returns Policy
Because Crunchy Buddy products are food items, all sales are final. For food safety and quality reasons, we are unable to accept returns or exchanges once an order has been shipped or delivered.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@crunchybuddy.com.
To help us resolve the issue, please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, if applicable
We will review the situation and work with you to make it right. Depending on the circumstances, we may offer a replacement or refund.
Returns
We do not accept returns on food products.
Please do not send products back to us unless specifically instructed by our customer service team. Unauthorized returns will not be accepted.
Exchanges
We do not offer exchanges on food products.
If you received an incorrect or damaged item, please contact support@crunchybuddy.com so we can assist you.
Order Cancellations
If you need to cancel or make changes to your order, please contact us as soon as possible at support@crunchybuddy.com.
We cannot guarantee cancellations or changes once an order has entered processing or has been shipped.
Refunds
Refunds are only provided when approved by our customer service team, such as in cases involving damaged, defective, missing, or incorrect items.
If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Questions
If you have any questions or concerns about your order, please contact us at: